The Relationship between Burnout and Job performance in Hospitality Professionals
DOI:
https://doi.org/10.37467/gka-revmedica.v5.828Keywords:
BurnoutAbstract
This paper analyzes the relationship between burnout and job performance. The burnout syndrome is a response to chronic job stress that affects many professions, especially when working directly in contact with customers. It is characterized by emotional exhaustion, depersonalization and low personal accomplishment at work. Burnout tends to decrease individual performance and organizational productivity. The objective is to analyze the relationship between burnout and job performance and the influence of characteristics as role ambiguity, role conflict, role overload and perceived supervisor support, in a sample of 260 employees in the hotel industry. The correlation analysis and hierarchical regression analysis have been used as the main techniques. Results show a significant, negative two-way relationship between burnout and job performance. Our findings underline the influence of role ambiguity, role conflict, role overload and supervisor support on the relationship between burnout and job performance. Practical implications and recommendations for future researches are discussed.
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